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Passengers
Passengers
A guide for using Anuvr passenger transport service.
Payment
Authorisations and Charges
Pre-authorisation
Can I leave a gratuity?
How do you calculate fares for out-of-city pickups?
Are parking fees and tolls included in my fare?
Booking
Can I request black cars only?
If I cancel a booking, do I have to pay a fee?
Can I request a journey in a different city?
What is the Comments box for?
Can I request several vehicles at once?
How long will I have to wait?
Services
Airport transfers and automatic flight tracking
What if I’m travelling with a large group?
Your journey
How do your chauffeurs clean your vehicles?
What should I do if there’s been a safety incident?
What if I leave something in the car?
What should I do if am not satisfied with the service?
How do I request a car with enough luggage space?
Do your vehicles have child seats?
What is not permitted in a Wheely vehicle?
How do I review my journey history?
Are Anuvr cars accessible for wheelchairs?
Am I insured?
Can I bring my pet?
What kind of amenities are Anuvr vehicles equipped with?
Can I smoke in the car?
