If you think you won’t be at the delivery address in time to receive your order, please let us know by using the Help function in the Anuvr app.
If your rider can't find you, they will follow a series of steps, such as trying to call you or send you a push notification, once they reach your delivery address. If they’re unable to contact you, they will try to leave your order in a safe place. Please check your emails during the delivery time for any updates.
You’ll still be charged for your order if we can see that your rider has made attempts to reach you. To prevent this from happening, it’s always a good idea to double-check your contact and address details.
