1) Your full or partial refund was processed shortly after you have placed the order but is not appearing on your bank statement.
If your refund was processed within 8 hours of placing your order, the payment will show as voided. This means you were never actually debited for your order. Instead, the funds for this transaction would have returned to general availability in your bank account after 72 hours.
2) You can't see the full amount of your refund returned on your bank statement?
If you've paid for your order partially with card and part credit, this might be the reason. Our refunds reflect the ratio of Deliveroo Credit to card payment that is used to place the original order. For example, If 50% of an order was paid for by credit, then 50% of any sized refund on that order will return to a customer's Deliveroo account as credit.
